FREQUENTLY ASKED QUESTIONS

What is a Programmer ?
A Programmer is the term used for a freelancer who will bid on the projects that are posted by project creator on the Savvylance. It can be of any type like Web designing, Software Programming, Script writing etc. Programmer will go through the projects posted by webmasters (Term used for the project creator) for the ones programmer would be interested in. Savvylance will keep programmer updated with the latest projects posted and he can place a bid on the project of his expertise. When the project creator selects a programmer, he will be informed and can start working on the project and get paid with the payment options available with us.
 

Contacting webmasters?
You can use the facility PMB (Project message board) provided by Savvylance for communication with the webmaster. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you have message from (PMB) webmaster.
 

What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?
Use this form here to submit a project cancellation request. You might be eligible for a refund.

Where can I find the message board?
Go to a project and click on the "view message board" link that is found above the list of programmer bids.

How do I change my account password?
Login to your account and click on the "Edit Account" link near the top. Then enter a password in the password field, and click the submit button.

How are rankings and points determined?
Points are calculated using a mathematical formula that considers, for each project a freelancer has participated in, the rating given to the freelancer and the amount of the bid. The reviewer's own total rating also affects, although much less, the points awarded to the freelancer.

Rankings are determined based on those points by comparing the points to other freelancers' scores. Only freelancers considered active are included in the rankings. Several factors determine active status on savvylance.com, including having received a review recently.

Please note that rankings don't necessarily represent the skills of the programmers compared to others, but is more of an indicator to how many projects they've completed and the dollar value of those projects.

When do you charge your commission and how much will it be?

As soon as you are chosen as the programmer for a project you have bid on it will be closed/archived and you will be charged 5% of your bid, or $5, whichever is greater.
 

Webmasters/Payments

How do I pay a programmer for a project?
You can transfer money from your savvylance.com account to any programmer, just click the "transfer money" button in the account management area. You put money in your account by depositing funds into it by credit card, PayPal, check, cash or bank wire payment.

Do I have to pay programmers through my savvylance.com ?account?
No, you can pay them directly. It's just more convenient for you to use the savvylance.com payment system. Note that you will still need to deposit money in your account to cover the commission we charge for completed projects. Thanks.
 

When do you charge your commission and how much will it be?
As soon as you choose a programmer for one of your projects (a winning bid) it will be closed/archived and you will be charged $5.
 

Do I have to add money to my account?
Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to create any new projects.
 

How do I add money to my account?
Login to the account management area and click on the "deposit" button.

Can I withdraw money from my account?
Yes, just click the "withdraw money" button in the account management area. You can currently request a check to be sent to you, a bank wire, or receive payment through a PayPal account. Note that you cannot withdraw less than $30.00 at a time.
 

Can I transfer money to another Webmaster account?
No, there should be no need to do this. Only programmers need to be paid.

Is there a fee to transfer money to a Programmer account?
No, there is currently no fee.
 

What if I accidently transfered the wrong amount or transfered it to the wrong Programmer?
You will have to contact us and explain your situation. We might have to ask for confirmation from the Programmer.
 

If the programmer ends up charging me less than he bid on my project, can I get a partial refund on the commission savvylance.com ?takes?
Unfortunately no.
 

What is the minimum amount I can transfer to a Programmer account?
Currently the minimum is $10.
 

How does the escrow account payment system work?
Please go to the following URL for information on escrow payments: http://www.savvylance.com/escrow.html
 

When do I have to pay the project fee?
The fee is automatically deducted from your savvylance.com account, no matter what your balance is at the time. You can deposit money into your account later to cover the fee. If your account remains below zero dollars for 30 days, it will be suspended.

Can I make a deposit or withdrawal using a method not described on savvylance.com?
No. At this time we only accept deposits by check, credit card, paypal, and bank wire payment; We only process withdrawals using check, paypal, and bank wire payment.  If you have suggestions, you can contact us and we will consider it. We will not make exceptions for individual cases; If we accept or send money using different methods, it will be available to all members of the site.

What if for whatever reason, the project fails? Can I get a refund on the project fee I was charged?

Use this form here to submit a project cancellation request. You might be eligible for a refund.

Can I become an affiliate of savvylance.com and earn revenue?

Yes, please visit the following URL for more information on our affiliate program: http://www.savvylance.com/affiliate.php

When do I have to pay the project fee?

The fee is automatically deducted from your savvylance.com account, no matter what your balance is at the time. You can deposit money into your account later to cover the fee. If your account remains below zero dollars for 30 days, it will be suspended.

How does this work for Programmers?

Browse the list of projects posted by businesses for the ones you would be interested in, or have savvylance.com send you an e-mail anytime a new project is posted that fits under your expertise. Then you can decide to place a bid on the project, as well as provide details of the work you can do. Update or retract your bid anytime you want. When the project creator chooses a programmer (winning bid) you will be notified. If you are chosen you can begin work on the project and get paid.

How many programmers use savvylance.com?

The number of active programmers on savvylance.com is growing daily.

What is a Programmer?

A Programmer on savvylance.com is the term given to a freelance expert interested in providing services. The term is used for users who will bid on the projects that are posted on the site, whether it's for software programming, web design, or marketing.

I can't submit a new project. After I submit the form, it brings me back to the account login area.

The cause of this is unknown, but you should have no problem by using the form found here.

Why are PayPal withdrawals not instant?

Because PayPal payments cannot be sent using server side software (it must be done manually by a person). Even if PayPal did make such a system possible, savvylance.com would probably not use it because of the security issue involved.

What if I have a question about a project (that will help me place my bid)?

Just post a message on the message board for that project. You can access project specific message boards by clicking on the link provided on the project page.

What if I didn't know what I did was a violation of the terms?

Too bad. It's your responsibility to understand the terms. You are asked to agree to them before signing up. Ignorance is not an excuse.

If you have questions about our terms, feel free to contact us.

Why did I stop receiving e-mail notifications about new projects?

1. Make sure your e-mail is working, or try submitting a different e-mail address.

2. Does your savvylance.com account still exist? It could have been deleted for many reasons, such as not logging in for over 30 days.

3. Have you logged in to your account lately? Notifications are not sent out to accounts which have not logged in for 2 weeks.

If none of the above reasons apply, please contact us. Thank you.

What if I accidentally transferred the wrong amount or transferred it to the wrong Programmer?

You will have to contact us and explain your situation. We might have to ask for confirmation from the Programmer.

Do I have to add money to my account?

Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to place any new bids on projects.

 

Programmers/Payments

Do I have to be paid for projects through my savvylance.com account?

No, you can get paid directly by the other person. It's just more convenient for you to use the savvylance.com payment system. Note that you will still need to deposit money in your account to cover the commission we charge for completed projects.

When do you charge your commission and how much will it be?
As soon as you are chosen as the programmer for a project you have bid on it will be closed/archived and you will be charged 5% of your bid, or $5, whichever is greater.

Do I have to add money to my account?
Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to place any new bids on projects.
 

How do I add money to my account?
Login to the account management area and click on the "deposit" button.

Can I withdraw money from my account?
Yes, just click the "withdraw money" button in the account management area. You can currently request a check to be sent to you, a money wire, or receive payment through a PayPal account. Note that you cannot withdraw less than $30.00 at a time.
 

Can I transfer money to another Programmer on savvylance.com?
No, there should be no need to pay other programmers.

If I end up charging the project owner less than I bid on their project, can I get a partial refund on the commission savvylance.com takes?
Unfortunately, no.

How does the escrow account payment system work?
Please go to the following URL for information on escrow payments: http://www.savvylance.com/escrow.html
 

How long does it take for you to send a withdrawal?
PayPal and Checks withdrawals are processed within 3 business days. Bank wire: 1-2 times a week (at beginning and end of week). Please do not contact us to ask when your withdrawal will be processed, we are very busy.

When do I have to pay the project fee?
The fee is automatically deducted from your savvylance.com account, no matter what your balance is at the time. You can deposit money into your account later to cover the fee. If your account remains below zero dollars for 30 days, it will be suspended.

Can I make a deposit or withdrawal using a method not described on savvylance.com?
No. At this time we only accept deposits by credit card, paypal. We only process withdrawals using paypal. Other payment methods, such as Western Union are being reviewed and might be added in the future. If you have suggestions, you can contact us and we will consider it. We will not make exceptions for individual cases; If we accept or send money using different methods, it will be available to all members of the site.

Why are PayPal withdrawals not instant?
Because PayPal payments cannot be sent using server side software (it must be done manually by a person). Even if PayPal did make such a system possible, savvylance.com would probably not use it because of the security issue involved.

What type of projects are not allowed?

Any requests for copyright or illegal software, as well as illegal hacking tools and spam tools. You cannot post a project with the intention of advertising a product, service or website. If your project requires abnormal bidding (hourly bids, trades, etc.) it must be made a Featured project. All projects must be programming or design related.

What is the minimum amount I can transfer to a Programmer account?

Currently the minimum is $10.

What if I can't make an accurate bid? Can I just estimate how much I will charge for the project?

You should not make any estimates. The information provided should be enough to decide how long it will take you to finish the project. If there is not enough info, use the message board to ask additional questions to the project creator before placing your bid. Remember, by placing a bid you enter into a legally binding contract. If you abuse this system you risk receiving poor reviews by others, and possibly being banned from savvylance.com.

When do you charge your commission and how much will it be?

As soon as you choose a programmer for one of your projects (a winning bid) it will be closed/archived and you will be charged $5.

How do I communicate with programmers?

You can post messages on the message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them.

Do I have to add money to my account?

Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to create any new projects.

How much does this cost for Programmers?

There is no signup fee and no monthly fee, but you are required to give savvylance.com a commission on each project you win a bid on. The commission is 5% of your bid (minimum $5).

Example: If you are chosen for a project you have bid $200 on, $10 will be deducted from your account.

How do I place a bid on a project?

Click on the "Place Bid" button which you can find on the project page (there's one above and another below the list of current bids).

How do I open a new project?

Click on the "create project" button or go here.

Why is my account suspended?

Most likely you violated our terms. Contact us for the details, and you might be able to have your account re-activated. IMPORTANT: Don't forget to tell us your username.

How do I pay a programmer for a project?

You can transfer money from your savvylance.com account to any programmer, just click the "transfer money" button in the account management area. You put money in your account by depositing funds into it by credit card, PayPal, check, cash or bank wire payment.

Can I withdraw money from my account?

Yes, just click the "withdraw money" button in the account management area. You can currently request a check to be sent to you, a money wire, or receive payment through a PayPal account. Note that you cannot withdraw less than $30.00 at a time.

Why do I have to choose the amount of days until my project needs to be done?

There needs to be an end to every project, to leave room for new ones. But you can extend your project any time you want.

My username, password or e-mail address is not working.

Make sure to type it all in lowercase, with no spaces.

Why can't I find the "Place Bid" button on the project page?

If the project is closed it does not show up, because bidding has ended. It will also not show up if the project is frozen, which means bidding has temporarily been stopped.

What countries are the programmers on savvylance.com from?

Programmers signup from all over the world. All can understand the English language.

How much does this cost for Webmasters?

There is no signup fee and no monthly fee, but you are required to give savvylance.com a commission on each completed project. The commission is a flat fee of $5.

Example: If you chose a programmer who bid $100 on your project, $5 will be deducted from your account.

How do I report someone who has violated the savvylance.com terms?

Use this form here to report violations. Thank you.

Why should I use the service savvylance.com provides?

Because we find customers for you, which might be the hardest thing for you to do, especially if you are a busy person. We already advertise savvylance.com. all over the Internet and attract many customers, all of which could potentially request your programming services. Even if you have many customers already, why not use savvylance.com as an alternative if you need more? You've got nothing to lose! Also, if you have ever had problems agreeing on how to receive a payment, you will benefit from savvylance.com. Webmasters can deposit money in several different ways (credit card, check, etc.) and you can withdraw money in many ways too, which means it's easier to get paid at savvylance.com!

Do I have to pay programmers through my savvylance.com account?

No, you can pay them directly. It's just more convenient for you to use the savvylance.com payment system. Note that you will still need to deposit money in your account to cover the commission we charge for completed projects. Thanks.

Can I re-open a closed a project?

No, you will have to post a new project. In some cases we can re-open a project for you. Contact us with the reason and we will consider re-opening the project.

If I end up charging the project owner less than I bid on their project, can I get a partial refund on the commission savvylance.com takes?

Unfortunately, no.

Why can't I post contact information?

It would allow you to directly contact other members, bypass the savvylance.com project system, and therefore avoid paying any fees. We believe the fees we charge are very fair for the service we provide.

I submitted a withdrawal but I have not received the money.

This is because we process withdrawals manually. Please be patient as we get to your withdrawal request.

I made a deposit but it's not showing up in my savvylance.com account.

If you paid with a PayPal Echeck, the funds will only be added when it clears, which usually takes a week. If you paid with a direct PayPal payment, you might be required to confirm your deposit by clicking on the link sent to your PayPal account's main e-mail address. So make sure to check all your e-mail accounts for this important confirmation link. Please give our system a few minutes after your deposit to send this e-mail.

If you paid by credit card, we might need to verify it before it is added to your account. Please wait for an e-mail from savvylance.com about the status of your credit card deposit. Deposits are reviewed within a day.

If this does not explain why your deposit is not completed, contact us and tell us what method of payment you used, what name & e-mail you used, any order number or transaction ID you have, and your savvylance.com username.

 

Webmasters

What is a Webmaster?
A Webmaster on savvylance.com is the name given to those people who post projects. They are the users who come seeking help from freelance workers. they may be an individual or a website.

How does this work for Webmasters?
After signing up, you can open a project and provide all the details of the work you want to be done.  Programmers will then be able to view your project and bid on it. This is similar to an auction, but there is no mandatory end date and you choose the winning bid yourself. Once you have chosen a programmer they will begin work on your project. That's it!
 

How much does this cost for Webmasters?
There is no signup fee and no monthly fee, but you are required to give savvylance.com a commission on each completed project. The commission is a flat fee of $5.

Example: If you chose a programmer who bid $100 on your project, $5 will be deducted from your account.

Why should I use savvylance.com ?for my programming projects?
Because we will find you the best programmers at the price you want to pay. When you post a project on savvylance.com, Programmers essentially compete for your business. It would take you a long time to request an estimate from as many programmers just by browsing the Internet, and you still wouldn't have any real competition going on. Here, programmers bid on your project much like an auction. They can place a new bid if they see another programmer has placed a lower bid than there's, this will undoubtedly result in a low price for you. Plus, with no up front fees at savvylance.com, you've got nothing to lose! Also, if you have ever had conflicts when agreeing on how to pay a programmer, you won't on savvylance.com. You can deposit money in several different ways (credit card, check, Pay Pal etc.) and programmers can withdraw money in many ways too, which means you don't have to worry about payments!

How do I communicate with programmers?
You can post messages on the message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them.

What is PMB?
That's the abbreviation savvylance.com members use when referring to the Project Message Board.

Where can I find the message board?
Go to a project and click on the "view message board" link that is found above the list of programmer bids.

How do I change my account password?
Login to your account and click on the "Edit Account" link near the top. Then enter a password in the password field, and click the submit button.

Can I transfer money to another Programmer on savvylance.com?

No, there should be no need to pay other programmers.

Where can I find the message board?

Go to a project and click on the "view message board" link that is found above the list of programmer bids.

How do I add money to my account?

Login to the account management area and click on the "deposit" button.

Do I have to be paid for projects through my savvylance.com account?

No, you can get paid directly by the other person. It's just more convenient for you to use the savvylance.com payment system. Note that you will still need to deposit money in your account to cover the commission we charge for completed projects.

I accidentally signed up with the wrong username or account type, can I change it?

No. Contact us and ask us to delete your account. Then signup again. You might need to clear the cookies in your browser to signup a second time. You can find this in the settings or options area of your browser.

How do I cancel a bid I placed?

Log in to the account management area, find the project, and click on the "retract bid" link.

How do I contact savvylance.com?

You can use our contact form or send an e-mail to contact [at] savvylance.com Don't forget to tell us your username or ID.

I do not receive the signup confirmation e-mail, or any other e-mail messages from savvylance.com?.

Try a different e-mail address. To edit your account, login and click on the edit link.

What is a budget range?

You can optionally specify how much money you are able to spend on this project.

How does the escrow account payment system work?

Please go to the following URL for information on escrow payments: http://www.savvylance.com.com/escrow.php

Terms and Conditions

MEMBERSHIP ELIGIBILITY

Savvylance.com shall have sole discretion as to whether or not to  accept a particular applicant or site for participation in the service offered..

TERMINATION OF MEMBERSHIP

Savvylance.com reserves the right to terminate the membership of any member or site without reason but exactly  including any member site that Savvylance judges to be in violation of the Terms and Conditions.

Members in violation of Savvylance's Terms and Conditions will be immediately deactivated. Savvylance may deactivate members with no prior notification. Members found in violation of the Terms and Conditions will not receive any credit or payment from Savvylance. Members that are terminated by Savvylance on any basis other than violation of these Terms and Conditions will not be entitled to receive any payment due from Savvylance.